Shipping policy
At Medallow, we are committed to providing a smooth and reliable shipping experience for every customer.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.
Once an order has been shipped, customers will receive a confirmation email containing tracking information when available.
Shipping Times
Estimated delivery times:
- Italy: 4–8 business days
- European Union: 5–12 business days
- United Kingdom: 5–12 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping fees are calculated and displayed during checkout before payment is completed.
Tracking Information
When tracking is available, customers will receive a tracking number via email after the order has been dispatched.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Medallow is not responsible for orders delivered to incorrectly entered addresses.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the carrier to investigate the shipment.
Contact Information
Medallow
Email: medallow@outlook.com
Phone: +39 347 076 6099